To whom it may concern:
First of all, please let me say that I experienced excellent customer service at the Paramus, NJ location. The facility was clean, employees friendly and patient, and I have nothing negative to say about my specific experience.
I’m writing to voice a complaint about the policies a Chuck E. Cheese. I find it humiliating, distrustful and sad that in order to take my children in we must be stamped and tagged upon entrance and verified upon exit. It suggests that kidnappings and abductions are a regular occurrence.
Add to that, the first three rules and regulations, posted in large print at the entrance, refer directly to gang and gun violence, plus next to that sign is a picture of a handgun with text explaining that weapons are prohibited…
Either Chuck E. Cheese experiences enough violence and child abductions that such signs and policies are necessary, or the level of fabricated hysteria in the name of perceived safety and/or legal liability is so high that your company finds it profitable to convince parents that their children are in constant danger.
Whichever it is, my family has no interest in supporting your company. Thank you for taking the time to read my thoughts.
P. S. my husband, who has been coming to Chuck E. Cheese since about 1984 wishes it were more like it used to be there were fewer tv screens, better stage shows and fewer gimmicks.
Lenore here: What I like about this letter is standing up to the way “security creep” becomes just everyday reality. Just as the TSA makes it seem as if we MUST pat down every grandma in a wheelchair or fall from the skies, so the ubiquity of handstamping makes it feel as if otherwise kids were being snapped up like free samples at Shoprite. The more we accept this kind of security theater as normal, the less secure we feel and act. So kudos to Ariana for writing to the big cheese.